Member journey · one spine

From first click to 12 months in

Every person who comes to Infinity walks the same road. Many front doors, 1 spine, 1 goal at each step. This is the map the team works from and the map the automations will watch.

Live in GHL now Needs building Gap · nothing exists
INFINITY

Front doors

Every offer is a door. Doors get added over time. They all open onto the same spine. A door is 1 tag, 1 order page, 1 ticket workflow. Never a new pipeline.

Live
Front door 1 · online

Infinity Kickstart

£97

7 days. Health MOT plus 3 sessions. Booked and paid online. The £97 rolls into whatever comes next, so it is a stepping stone, not the sale.

Building
Front door 2 · in the room

Mobility Workshop

£47

Sat 19 Sept, 10am, 20 seats, 2 hours. Raised from £29 on 19 Aug, before a single real sale. "Less than a meal out", with a feel-a-difference-or-refund guarantee. Value first, 3 seeds through the morning, then the close ladder. Every seat leaves with something: 12 weeks, the Kickstart, or the free 21-day email training.

Every door joins the spine here
1
Lead

They put a hand up

An ad, a bollard, a reel, a workshop ticket, a calorie calc. However they arrive, they land in one place.

Goal: book a Health MOT or buy a workshop seat within 48 hours.
In GHL
  • Pipeline 00 - Inbound Leads, stage New Lead
  • Speed-to-lead WhatsApp fires. Live on Track A + B.
  • 1 source tag per door: door-kickstart, door-workshop. So the watcher can say which door converts. Not tagged today.
  • Workshop: built and tested. Trigger = Order submitted + Global product, never a page filter. Tags mobility-workshop-paid + mobility-workshop-19sep + door-workshop.
2
Booked

Health MOT booked

Card is on file. Time is in the diary. This is where no-shows are won or lost.

Goal: they turn up. Confirm, remind at 24h, remind at 1h.
In GHL
  • Stage Health MOT Booked. Tag mot-booked from the Kickstart MOT Booked Tagger.
  • MOT Chaser nags anyone who paid but never booked.
  • Kickstart MOT reminders live. Booked email + GIF, day-before email, WhatsApp 1h before, SMS fallback. Seeds the close in both emails.
3
In the room

Health MOT done

They have met us. They have felt it. The Hormozi close runs here: 12 weeks first, Kickstart or 28 Day as the catch.

Goal: a decision before they leave. Yes, not yet, or no.
In GHL
  • Stage Health MOT Complete. Objection stages exist: Price, Partner, Think About It, Can't Afford It.
  • Card moves itself. Kickstart - MOT Showed - Tagger. Coach marks Showed, card lands on Health MOT Complete, tag mot-showed.
  • Old outcome flows 0.3a/b/c exist but point at the legacy Spygate calendar. Retire or repoint.
4
Trial

On the Kickstart

7 days. 3 sessions. This is the shop window. Every session is a chance to seed the 12 weeks.

Goal: upgrade to the 12 weeks by day 7. This is the step that decides if we made money on them.
In GHL
  • Stage Kickstart Purchased. Tags kickstart-purchased + converted. Welcome email + Slack ping fire.
  • Purchase trigger is product-based. Any Kickstart sale, any door, fires the welcome + tags + card. Confirmed 19 Aug.
  • No day-3 / day-6 upgrade nudge. Nothing in GHL knows the trial is ending.
5
Programme

On the 12 weeks

The 90 Day Accelerator. £249 a month for 3. Kickstart credit rolled in. This is where the real coaching happens and where they see the results.

Goal: finish week 12. Then roll straight into continuity, no gap.
In GHL
  • Stage 12 Week Programme on pipeline 00, after Kickstart Purchased. Added 18 Aug. Tag accelerator-active.
  • TeamUp sync moves the card and sets the tag on its own. 3 times a day. 5 people on it right now.
  • Week 10 nudge: "2 weeks left, here's what happens next". Points at continuity.
6
Member

On continuity

Core, Momentum, Ultra or VIP. 12 months and beyond. Now the job flips from selling to keeping.

Goal: still here at 12 months. Spot the quiet ones before they leave.
In GHL
  • Tag active-member. Pipeline 03 - Long Term Clients exists with year bands. Last touched Feb 2026.
  • TeamUp at-risk scan runs on your Mac. Quiet 14 days, flake streak, low volume. Report only.
  • Sync keeps active-member right, 3 times a day. Leavers get lapsed. Holds get on-hold.
  • Push the at-risk flag INTO GHL as a tag at-risk so a coach gets a task. Right now it lives in a wiki report nobody opens.
  • Google review ask at a real high, coach-tagged. Fix Send Review Request, do not build new.
  • Hold flow live. on-hold → card to On Hold, confirmation email with dates, Libi task + Slack 7 days before it ends. Off hold → card back to the right year band, welcome-back email.
  • Year bands set themselves. Sync writes 1 tenure-* tag per member from their first ever start date. Rolls over on the day. 99 tagged.
  • Anniversaries. anniversary-N + anniversary-today on the day. Picture + post + Skool via Jarvis. Half built, see 2c.
7
Leaving

If they go

Some will. The job is to leave the door open and learn why.

Goal: hear back within 6 months. Feedback, then a gentle ladder, then reactivation.
In GHL
  • Member Cancelled Feedback Automation is live.
  • Ex-Client Followup ladder is 90% built (3/6/9/12 month emails). Needs trigger tag lapsed-member wired as the last step of the feedback flow.
  • Reactivation machine ready to rerun. Next window ~Feb 2027.

The offer ladder under the spine

Each rung rolls its credit into the next. Nobody buys twice for the same thing.

Open decision, 19 Aug: at £47 the workshop credit no longer fits against the £97 Kickstart. £47 off £97 is a 48% discount, way over Hormozi's 25% rollover cap. Fix written up at the bottom of campaigns/mobility-workshop/01-offer/mobility-workshop-offer-plays.md. Recommended: credit the full £47 against the Accelerator or the 12 week only, and leave the Kickstart at £97 with no credit. Decide before the room.

Workshop
£47
credit rolls up
cap it, see note
Kickstart
£97
credit rolls up
12 Weeks
£249 ×3
the money step
28 Day
£249
downsell only
Continuity
£179+
Core → VIP

What the watcher will see

Once the spine has real stages, one script can read GHL and TeamUp every morning and tell you where people are stuck. No logging in.

Stuck counts

How many people sat at each step, and how long. "6 people at MOT Booked over 3 days with no reminder sent."

Source · GHL pipeline 00

Drop-off rate

Step to step. Booked → showed. Showed → Kickstart. Kickstart → 12 weeks. That last one is the number that matters most, and today it does not exist.

Source · GHL + TeamUp memberships

Broken plumbing

A person in TeamUp with no GHL stage. A Kickstart buyer with no MOT tag. A workflow with 0 enrolled in 30 days. Flags, not fixes.

Source · ghl-inventory agent + TeamUp sync

Build order

Smallest, highest-value first. Nothing here is a rebuild. Everything extends what already exists.

1
Add the missing stage

Stage "12 Week Programme" is live on pipeline 00, after Kickstart Purchased. 5 members already sat on it.

18 Aug
2
TeamUp → GHL sync

Live. Runs 8am, 1pm, 6pm. Accelerator → 12 Week Programme card + tag. Hold → on-hold tag, never lapsed. Leavers → lapsed. Every change logged. Never touches TeamUp.

18 Aug
2b
The hold flow

Live. Hold ON: card to On Hold, confirmation email with real dates, Libi task + Slack 7 days before it ends. Hold OFF: card back to the right year band, welcome-back email. Nobody on hold is ever lapsed.

18 Aug
2c
Anniversaries

Half live. Sync spots the day, writes the post, DMs Warren on Slack. Warren replies approve, Jarvis opens Skool at a random minute in the next window. Still to do: picture draws itself (Google billing), and the last click (Chrome robot). Then Warren approves from the car and never touches it.

18 Aug · half
3
Kickstart MOT reminders

Live. Booked email with GIF, day-before email, WhatsApp 1 hour before with SMS fallback. Libi's voice. Reschedule and calendar links in every one. A £97 buyer never hears silence again.

19 Aug
4
Appointment Showed tagger

Live. Coach marks the MOT Showed, card moves to Health MOT Complete on its own. Tag mot-showed. SOP for the team: after every MOT, mark it Showed. 1 tap.

19 Aug
5
Widen the purchase trigger

Already done 17 Aug, registry was stale. Trigger = Order submitted, product = Infinity Kickstart, no page filter. A workshop-room sale fires the same welcome as an online one.

17 Aug
6
Workshop funnel

Mostly live on teesside.fit. Live: product, funnel, skinned order page, Meta pixel, landing page, intake page (one-question-at-a-time), 10 custom fields, waitlist, ticket workflow published and tested end to end (SMS landed 11:18). Price now £47, copy moved from "takeaway" to "less than a meal out".

Still to do: product price + description to £47 (manual, no API scope), opportunity value to £47, intake branch inside Lead Captured, chaser as its own workflow, day-before send 18 Sept 6pm, publish Lead Captured, sweep workflows for a blank From Number. Not built: 21-day free training LM, in-room QR form.

19 Aug · mostly
7
The door recipe

Live at door-recipe.md. 10 steps from product to publish, plus the 8 things that bit us on the workshop build. Any new Hormozi offer is a 30-minute door, never a rebuild.

19 Aug
8
The watcher

Morning script. Reads pipeline 00 + TeamUp. Posts stuck counts and drop-offs to Slack. Only worth building once 1 to 5 are done.

half day · script
7 of 10 done, 2 half · updated 19 Aug 2026 · workshop is 31 days out (Sat 19 Sept) · next up: product to £47, finish 6 (intake branch, chaser, day-before, publish Lead Captured), then 21-day LM + QR form, 2c finish